Privacy Policy

This Privacy Policy applies to: 

This website is operated by Exotique Femme. Throughout the site, the terms “we”, “us”, “our”, and "", refer to Exotique Femme.

The respect of your private life is of the utmost importance for, who is responsible for this website.

This Privacy Policy aims to lay out :

  • the way your personal information is collected and processed. "Personal information" means any information that could identify you, such as your name, your mailing address, your email address, your location and your IP address. "Personal information" is a synonym for "personal data" within the meaning of the Regulation 2016/679 of European Union (General Data Protection Regulation);
  • your rights regarding your personal information;
  • who is responsible for the processing of the collected and processed information;
  • to whom the information is transmitted;
  • if applicable, the website's policy regarding cookies.

This Privacy Policy complement the Terms and Conditions that you may find at the following address:

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


We collect the following personal information:

  • Last Name
  • First name
  • Mailing address
  • Postal code
  • Email address
  • Phone and/or fax number
  • Credit card number
  • Targeted Advertising

The personal information we collect is collected through the collection methods described in the following section.


Your personal information is collected through the following methods:

  • Website registration form
  • Order form
  • Survey form
  • Contest
  • Product Review Form

We use the collected data for the following purposes:

  • Order tracking
  • Special offers
  • Statistics
  • Contact
  • Managing the website
  • Product Reviews Themed Marketing 
  • Email Marketing Campaigns

Your personal information is also collected through the interactivity between you and the website. This personal information is collected through the following methods:

  • Product Reviews
  • Comments
  • Correspondence
  • Information for promotional offers

We use the personal information thus collected for the following purposes:

  • Statistics
  • Contact
  • Website management
  • Other:
  • Product Reviews Themed Marketing
  • Email Marketing Campaigns

We collect information through log files and cookies. These allow us to process statistics and information on traffic on the Website, to ease navigation and improve your experience for your comfort.

Under the General Data Protection Regulation (European Regulation 2016/679), the use of cookies and log files that involves personal information saving and analysis requires your consent.

Your consent is considered to be valid for a maximum period of thirteen (13) months. At the end of that period, we will ask again for your consent to save cookies and log files on your hard disk.

  1. a) Cookies used by the Website

The cookie files used by the Website are the following:

  • IP address
  • Operating system
  • Pages visited and queries
  • Day and time of connection
  • Other:
    - Provenance of users and their engagement on the website

The use of such files allows us to achieve the following purposes:

  • Improvement of the service and personalized welcome
  • Personalized consumption profiles
  • Order tracking
  • Statistical surveys
  • Other:
    - Promotional purposes
    - Understanding who are customers are

By using the Website, cookies from the following third parties may be saved on your hard disk:

- Google
- Bing
- Shopify
- Privy
- Klaviyo
- Loox
- Shoppad Inc

The website also embeds sharing and social media networks buttons that allow you to share your activity on the Website. Cookies and log files from the social media networks may be saved on your computer when you use these features.

These websites have their own privacy policy and terms and condition that may be different than ours. We invite to look at the privacy policies and terms and conditions from these websites.

  1. b) Objection to the use of cookies and log files by the Website

You have the right to object to the recording of these cookies and log files by configuring your web browser.

Once you have deactivated cookies and log files, you may continue your use pf the Website. However, any malfunction resulting from this deactivation may not be considered of our making.

      5. Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

      6. Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at 

You can opt out of targeted advertising by using the links below: 
- Facebook: 
- Google: 
- Bing: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 


The personal information collected by the Website is not transmitted to any third party and is processed only by us.


The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: 13 months.


Our website is hosted by: Shopify Inc., located at the following address:

150 Elgin Street, 8th Floor, Ottawa, Ontario, Canada K2P 1L4.

The host may be contacted at the following phone number: 1(613) 241-2828.

Personal information we collect and process is exclusively hosted in Canada and United States.

This transfer of personal information outside of the EU is justified by the fact that our headquarters are located in Canada.


     10. a) Controller

The "Controller" is: Maaz A. The Controller may be contacted as follows:

Phone: +1-833-355-8423

The Controller is in charge of determining the purposes for which personal information is processed and the means at the service of such processing.

           b) Obligations of the Controller

The Controller is committed to protecting the personal information collected, to not transmit it to third parties without informing you, and to respect the purposes for which personal information was collected.

In the event that the integrity, confidentiality or security of your personal information is compromised, the Controller is committed to notify you.


You have the right to object to the processing of your personal information by the website ("right to object"). You also have the right to request that your personal information does not appear, for example, on a mailing list ("right to withdraw").

If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:


The user can submit a request at the email address mentioned above.


You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:

The user can submit a request at

If you have a personal account, you may request its removal by following the procedure described hereinafter:

The user must email


In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your personal data comply with the following principles:

  • Lawfulness, fairness and transparency: your personal data may only be collected and processed with your consent. Every time you personal data is collected, you will be informed that your personal data is collected and for which reasons your personal data is collected;
  • Limites purposes: the data is collected and processed for one or more purposes set out in this Privacy Policy;
  • Data minimisation: only personal data necessary for the purpose to which it is necessary is collected;
  • Storage limited in time: personal data is stored for a limited time, of which you are notified;
  • Integrity and confidentiality of collected and processed personal data: the Controller is committed to guarantee the integrity and confidentiality of the collected personal data.

In order to be lawful and to comply with Article 6 or European Regulation 2016/679, collection and processing will only occur if one of the following applies:

  • You have given your express consent;
  • Processing is necessary for the performance of a contract;
  • Processing is necessary for compliance with a legal obligation;
  • Processing is necessary in order to protect your vital interests or those of another physical person;
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
  • Processing is necessary for the purposes of the legitimate interests pursued by the Controller or a third party.

    The following person has been appointed as the Data Protection Officer (also referred to as DPO): Maaz A. 

    Phone: +1-833-355-8423

    The purpose of the Data Protection Officer is to ensure the successful implementation of the applicable European legislative provisions relating to the collection and processing of personal data.

    The Data Protection Officer may be reached as follows:

    By phone: +1-833-355-8423 or by email:


      In accordance with European regulation relating to the processing of personal data, you also have the rights listed below.

      In order for the Controller to grant your request, you must provide your first and last name, your email address, and if relevant, your personal account or membership number.

      The Controller must answer your request within a period of thirty (30) days.

      1. a) Right to portability of personal data

      You have the right to request the portability of your personal data held by the Website to another site by following the procedure described below:

      Please send an email to

      1. b) Right of not being the object of a decision based only on automated processing

      In accordance with the provisions of the European Regulation 2016/679, you have the right of not being the subject of decision based solely on automated processing if the decision produces legal effecting concerning you or significantly affects you.

      1. c) Right to submit a complaint to the competent authority

      In the event that the Controller does not answer your request, you wish to challenge his or her decision or you believe one of your rights has been infringed upon, you have the right to submit a complaint to the competent authority.

           16. SECURITY

      Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.

      To ensure the security of you personal information, we use the following methods:

      • SSL (Security Sockets Layer) Protocol
      • SET (Secure Electronic Transaction) Protocol
      • Access management - person authorized
      • Access management - person concerned

      We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure a complete security and transmitting personal informations on the Internet always entail a part of risk.


      Our Privacy Policy may be viewed at all times at the following address:

      We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.

      You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.


      By using our Website, you certify that you have read and understood this Privacy Policy and accept its conditions, more specifically conditions relating to the collection and processing of personal information, and the use of cookies.

           19. APPLICABLE LAW

      We are committed to respect the legislative provisions as specified in:

      Personal Information Protection and Electronic Documents Act, SC 2000, c 5; and/or

      Act Respecting the Protection of Personal Information in the Private Sector, CQLR cP-39.1 ; and

      General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.


      20. Currency Conversion

      "By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

      20. Product Reviews

      By leaving reviews on the website using the review form, you (visitor or customer) agree to what follows: Any product reviews collected on product pages, or through email review requests can be used by for the purpose of marketing, and promoting positive customer experiences left by users of the website. Any user that leaves reviews for products agrees to provide exclusive rights to use their reviews (Pictures and Text) for any purpose they see fit. No personal information such as an email address for the customer will be used for the purpose of promotion. Only first name and first letter of last name in reviews will be displayed.



      Exotique Femme

      Questions about the Terms of Service should be sent to us at