Updated 22nd May, 2021.
All sales are final and neither cancellations nor product changes are guaranteed, unless confirmed by our staff. Once tracking number is confirmed and the order has been processed, no cancellations, or changes are possible including shipping address or changes related to different variants. For issues related to changes and cancellations, please email email@example.com with in 24 hours of your order being placed for fastest changes/cancellations.
Due to shortage of staff because of COVID-19, we have limited customer service and thus you may experience a longer than usual response time. If you don't receive a response in a timely fashion due to high number of queries and your order is processed; we cannot make any changes to your order. The best solution is to provide all accurate information before you place your order.
Delivered/Undeliverable/Incorrect Address Orders: It is solely the customers responsibility to provide us with 100% accurate delivery information when the order is placed. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received from the courier. Please take care in providing your shipping information, apartment number, whom the package is addressed to (Occupant of the address), and complete delivery address at the time your order is placed. What you provide is exactly how your shipping label will be printed. Packages delivered to the wrong address, marked as undeliverable/disposed, addressee unknown, incomplete address, or, returned to sender will not result in a replacement or a refund.
Return/Change of Mind: All sales are final thus returning items due to a change of mind is not possible. We do not accept returns or exchanges due to the nature of our products.
Customers are responsible for all duties/taxes imposed by the destination country the package is being shipped to. It's the customers responsibility to ensure that the items they are ordering aren't prohibited or illegal in their home country. If products are seized by the destination country customs due to being illegal or not permitted under their local laws, no refunds will be issued.
If there is a problem with your order, please email firstname.lastname@example.org for the quickest response.
Incase there is a legitimate product defect within 30 days of you receiving your order. Take opportunity of our free replacement policy.
If your purchase is still within the 30 days period and has a legitimate defect then please feel free to email email@example.com with a video proof of your claim.
The final decision if a product will be replaced free of cost lies solely with exotiquefemme.com and we reserve the right of refusal.